Refund & Returns Policy

Membership plans

• Full refund within 14 days of purchase if no package or inventory has been received at your suite.
• After a package has been received, or after 14 days, plan fees are non-refundable, but you can keep using your plan until the end of the paid period.

Add-on services

• Full refund if the service has not yet been performed.
• Once the service is completed (for example, photos taken or packages consolidated), it is non-refundable.
• For Assisted Purchase, the service fee is refundable if we could not place the order. Item prices follow the store’s own return policy.

Shipping charges

International shipping charges are paid to the carrier and are not refundable once the package has been handed over, except where a carrier claim is approved.

Returning items to a US store

Use our Return to Merchant service and we will send the item back to the store for you.

How to request a refund

Contact us with your order number through our Contact page. Approved refunds are issued to the original payment method within 5–10 business days.