Frequently Asked Questions

You get a US address. When you shop online at US stores, you ship to that address. We receive your packages and forward them to you anywhere in the world.

Your suite address is emailed to you within 1 business day after your order is confirmed.

Shopper Plans are for personal shopping. Seller Plans are for online businesses that store inventory and fulfill orders. Pick the tier that matches how many packages or orders you expect each month.

No. All plans are prepaid for the period you choose (1, 3, 6 or 12 months). We remind you before your plan ends so you can renew if you wish.

No. Plans cover your US address, receiving, storage and handling. International postage is charged at the carrier rate based on weight, size and destination. You see the price and approve it before anything ships.

Import duties and taxes are set by your country and are the responsibility of the recipient. Depending on the carrier, they may be prepaid at checkout or collected on delivery.

Most packages are processed within 1 business day of your shipping request. Transit time depends on the carrier you choose, typically 2 to 10 business days.

Yes. Consolidation is included in Basic, Plus and Premium Shopper plans, and available to everyone as a one-time add-on.

Hazardous materials, weapons and ammunition, illegal goods, perishable food, live animals, cash and other restricted items. See our Shipping Policy for details.

We will email you before free storage ends. You can ship, buy Extended Storage, or ask us to return the item to the merchant.

Packages are protected while in our warehouse. Shipping insurance is available from the carrier when you request shipping.