Shipping Policy

1. Receiving packages

Packages sent to your Jetway Freight suite address are received Monday to Friday, logged in your account and you are notified by email. Always include your suite number on every order so we can identify your package.

2. Processing time

Shipping requests are usually processed within 1 business day. Priority Handling requests are processed the same business day when received before 2:00 PM (ET).

3. Shipping rates

International postage is not included in membership plans. Rates are calculated by the carrier based on actual or dimensional weight, size and destination. You approve the rate before we ship.

4. Storage

Free storage is included according to your plan (30 to 90 days). After that, you may purchase Extended Storage. Packages left more than 30 days after free storage ends and without any response from you may be returned to sender or disposed of after written notice.

5. Duties and taxes

Customs duties, taxes and fees are the responsibility of the recipient. You must provide an accurate description and value for customs declarations.

6. Prohibited and restricted items

• Explosives, fireworks, flammable liquids and gases, and other hazardous materials
• Firearms, ammunition, weapon parts and replicas
• Illegal drugs, controlled substances and counterfeit goods
• Perishable food, live animals and plants
• Cash, currency, precious metals and negotiable instruments
• Any item prohibited by US export law or the destination country

Some items such as lithium batteries, perfume and nail polish may ship only with certain carriers or not at all. We will contact you if an item cannot be shipped.

7. Lost or damaged shipments

If a shipment arrives damaged or is lost in transit, contact us within 7 days of delivery (or expected delivery). We will open a claim with the carrier on your behalf.